Gorgy Time assistance
A wide range of services
Gorgy Time offers a comprehensive service to make all your projects a success! Our technical and sales teams assist you at each stage of your project: before, during the project, and after.
Choose the solution best suited to your needs for easy, worry-free installation...
BEFORE THE PROJECT
Expertise and Planning
Early in your project, our experts are available to provide you with a precise diagnosis and a detailed analysis of your needs. We are committed to understanding your specific requirements in order to develop tailor-made solutions. Our expertise enable us to give you recommendations about the most suitable hardware configuration and we carry out rigorous factory acceptance tests and careful quality controls.
- Expertise
- Diagnosis
- Analysis
- Development
SERVICE
Installation and commissioning
During the installation phase, our technical team is responsible for configuring the hardware and carry out the complete commissioning of your system. We make sure that each product is installed perfectly and operates optimally. Besides, we offer in-depth training to your staff for ensuring complete control over your equipment. We aim to making this step as smooth and efficient as possible, in order for you to benefit quickly from your new installations.
- Remote or on-site hardware configuration
- Factory acceptance tests & quality controls
- Installation and commissioning
- Training
- FAT and SAT
- Telephone support
- Warranty extension
AFTER-SALES SERVICE
Assistance and Maintenance
Once the installation is complete, our technical support remains available by telephone or email to answer all your questions. We also offer warranty extensions for extra peace of mind. If necessary, our repair service is available to quickly solve any problem.
- Troubleshooting & Repair
- Remote maintenance & Telephone support
- Tailor-made customer service contracts
Gorgy Time is committed to assisting you at each stage of your project to ensure your complete satisfaction and the success of your installations.
Tailor-made
services
Whether your installation is simple or complex, we offer different services meeting your budget, technical and safety constraints. Gorgy time ensures optimum comfort for mainting your systems.
Equipment
repair
Do you have equipment to send back to repair and wish to obtain an RMA (Return Merchandise Authorisation) number?
Please download and send the return form for validation to the Gorgy Time’s after-sales department
by email: support@gorgy-time.com
Reach out to our technical assistance:
From France at +33 4 76 30 48 23
From abroad at +33 4 76 30 48 20
Warranty
certificate
Our Gorgy Time clocks and time servers have a two-year warranty from the date of issue of the invoice. If applicable, the warranty extensions are stated in the invoice and subject to the same conditions.